Refund policy

We are happy to accept exchanges or store credit within 14 days of receipt.

Because each of our pieces is handmade to order, we cannot accept returns. Sale items and custom orders cannot be returned or exchanged.

For exchange, please allow 5-7 business days after the package has been delivered back to us to complete the exchange process. If there is a price difference between the item being returned compared to the requested exchange item, you will be responsible for the price difference. You will be responsible for paying for the outgoing shipping costs on exchanged orders.

If your order arrives damaged in any way, please email us as soon as possible at info@dotychou.com. Please include your order number and a photo of the damaged product in the email.

If you have any further questions, please do not hesitate to contact us at info@dotychou.com. If you have questions and/or concerns we are here to help!